This week’s stories!
This past weekend, the Meadowmere hosted Amber & Zeb’s wedding. It was cold, but beautiful in Ogunquit for their special day.
- While cleaning a room for guests, Janet noticed that they had wine glasses they had brought and they needed cleaning. While washing the glasses the guests arrived and had bags with them. After a few moments, Janet noticed that they were looking for something in the room but not finding it. Turns out the guests could not find the in room refrigerator. Janet promptly showed them where the fridge was and then noticed that the bags were full of groceries. She then took the perishable items and stocked the fridge for them, much to the amazement and delight of the guest.
- Kyle was assisting a guest with a reservation and after a few moments of discussion, he discovered this was the first family trip after losing a beloved aunt. The guest was looking to take his parents away to relax after the loss, but he was very nervous. The guest had very high expectations for this trip and needed to find the perfect spot. After working with the guest for four days to arrange the best spot and to make him completely comfortable with the Meadowmere, Kyle made reservations with the guest. Kyle knew that once here, the less decisions to make, the more the group could relax together – so he suggested the dining package to make meals easier for a large group of people.
- During the day, Tracy was assisting guests, when a woman approached the desk and asked about the gentleman removing snow. Tracy explained the man was with our maintenance department and was snow blowing throughout the property. Curious, she asked why the woman was interested. The woman explained that her child was on the other side of a mountain of snow and the snow blower went over the mound, covering the child, and the man did not even notice. Tracy apologized profusely and let her know she would immediately let the manager know to address the situation. She then invited the guest to relax in the pub with a complimentary glass of wine after the stressful experience.
- Guests were traveling with their young daughter, who had become a bit of an escape artist – always playing with the door handles. Janet was in their section when they asked what could be done. Janet creatively gave them a rubber door stopper to wedge the door, letting the child play with the handle to her delight while mom and dad’s mind were at ease.
“If you don’t care, your customer never will.” Marlene Blaszczyk
Thank you for letting us share this week’s service stories with you. Each week we hope our little differences help bring a smile to you face – remember, service is not dead. It just took a vacation to Maine!