ServiceStories-February7,2011

This week's stories!

We welcomed many of you for our Valentine's weekend – so many of you came to Ogunquit to play in the snow. Next up, our Wine & Dine weekends in March – wonder if Marginal Way will be thawed out . . . If not, guess it's back to the hot tub!

  • Bloodymary The West Meadow Pub had the fire going and entertainment to begin. Charles was bustling away, when a guest sat down at the bar. She explained that she had come up for her birthday and in honor of her late father. She simply needed to get away. Her father's favorite drink was a good Bloody Mary and she had heard from other friends she was traveling with, that Charles was a good bartender. Rather than use the bar bloody mary mix, Charles ask the guest to hold on a minute – he would make this drink by hand, from scratch, using his own recipe. After presenting her the drink, she couldn't believe how good it tasted. Just like her dad's. Charles listened to her and her husband share stories of her dad. In the end, she cried a little, laughed a lot and said she would always return to the Meadowmere for bloody marys.
  • As Tara was cleaning her rooms, she asked a guest who was spending the day in her room if she would like housekeeping service. The guest declined – however, Tara noticed that she was out of fresh towels. She asked guest to hold on a moment and quickly returned with fresh towels. The guest was very happy that Tara noticed this little detail.
  • Jeremy was making his way through the hallways, when a guest approached him. He couldn't find his way to the lobby and he wanted fresh coffee. Jeremy lead the way through the resort right away and the guest promptly had his cup of joe.

"Our greatest asset is the customer! Treat each customer as if they are the only one." – Laurice Leitao

Thank you for letting us share this week's service stories with you. Each week we hope our little differences help bring a smile to you face – remember, service is not dead. It just took a vacation to Maine!

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