This week’s stories!

How about that April Fool’s joke? Oh Mother Nature, you’re such a joker with that 6inches of snow! She of course said, just kidding and sent us 50 degree weather. Which is perfect for the upcoming school vacation and Patriot’s Day festival. There’s also EcoDay at Laudholm Farm and Earth Day Celebration at Clay Hill Farm. As an Environmental Leader, we love all the ‘green’ efforts all around us. When you visit, come explore local artisans, breweries, local source food and the ‘backyard’ of Ogunquit – Mt. Agamenticus, the estuaries, Beach Plum Farm, land trusts and river kayaking. Spring is a great time to explore beyond the beach!

• Our Luxury Suites are a favorite with the in room Jacuzzi and fireplace on a suites floor. Many guests share that it is the best of both worlds – like a cozy B&B room with resort amenities just outside the door. Each room is a little bit unique to add to this B&B feel. Tracy happily checked in a guest to one such suite and when they arrived in room, they promptly called down. The set up was not exactly like the picture on the website. Tracy said she would be happy to show them all of the options available at the time and they could pick the suite. She headed up to the suites level and the guest choose the best fit from what was open. They were thrilled to have a personal escort and immediately understood that each suite is a touch different – like a cozy B&B.
• One of the challenges to staying a hotel is that it’s not exactly like home. In fact, it is almost certainly not the same heating system. Often people have questions and we are happy to help. Tracy received one such call from a gentleman and walked him through how to make changed in the room temperature. Not a minute later, the wife was at the desk with the same question. Sensing that the couple may be confusing the directions, she took the time to visit in room and demonstrate the heat. Turns out – they were playing with the air conditioner all along!

“The quality of our work depends on the quality of our people.” – Unknown

Thank you for letting us share this week’s service stories with you. Each week we hope our little differences help bring a smile to you face – remember, service is not dead. It just took a vacation to Maine!