This week’s stories!
School’s out! The pitter patter of little feet can be heard making their way to the pool and game room this April Vacation. Every now and then our littlest fans give the biggest compliments – like the Meadowmere is their favorite next to Disneyworld. Those are some high marks! This weekend, we’ll be hoppin’ with families celebrating Easter in Ogunquit. From a delicious brunch to the annual egg hunts, it’s time for bonnets and baskets by the sea!
- Our Family Suites are a favorite set up for traveling with the whole gang. With a separate bedroom, the kids sneak in extra tv time and plenty of giggling past bed time. During this most recent school vacation, Brittany was cleaning one suite during the family’s stay. Now normally, cleaning during a stay is checking towels, toiletries and a few more touch ups. After all, we know guests what to be able to return to their rooms. However Brittany realized that this group had quite a bit of laundry in piles around the room. Rather than leave them, she bagged up each pile and organized it for them. When they returned to the room, the father came to find her to say thank you. He had never seen such service before and remarked how amazed he was. To him, this made the resort feel like he was at home and taken care of.
- While walking thru the halls working cleaning the common areas, Laura overheard a guest ask another (they were traveling together) if she could use their shower. Laura apologized for interrupting but asked if there was anything that she could do. The guest explained that they were having trouble getting their shower hot enough but did not want to bother anyone. Laura asked them to wait just a moment and she returned with help to fix the problem right away.
- Over the weekend a knitting club joined us to enjoy the Patriot’s Day weekend and relax with a spring getaway. The ladies were staying for different lengths of time, but even those departing were staying around for a bit to enjoying some extra knitting time. Janet was cleaning one of the clubs rooms that had departed when she noticed a bag of fruit that looked just like a lunch bag. Janet held it aside and walked down to the knitting area to check in with the group – turns out that it was a bagged lunch! Having missed the bag on the way out of the room, the guest was very grateful that Janet had been thoughtful enough to save her lunch!