This week's stories!
Taylor Hicks live at Jonathan's was an amazing concert. And there's more to come with Paula Cole, Joan Osbourne, Bob Marley, Tom Rush, Judy Collins – well, you see where we're going with this. There are great concerts all year! With Martinis N Music in the West Meadow Pub, the Ogunquit Playhouse about to open for the season with Avenue Q and warmer temps making a stroll along Main Street and Marginal Way irresistible – It's time to get those vacation plans made. We just love the energy of the season's big beginning!
- Some people call it 'spidey sense' and though we're pretty sure we won't find Jeremy swing from the Meadowmere roof in tights, he did notice something odd that save a guest from a huge problem during their stay. While walking through the hotel parking lots between our buildings, he noticed a car running. An hour later, coming back through, he noticed that the same car was still running. Sensing that something wasn't right, Jeremy wrote down the car details and headed inside to alert the desk. After tracking down which guest it was, the desk contacted their room with no answer – which made the situation all the more puzzling to Jeremy. So he took the time to walk around to the amenity areas to find the guests, who were busy enjoying the outdoor jacuzzi. When Jeremy alerted them, they were shocked. Turns out the car had an automatic starter that the guest must have hit accidentally. The guests were able to turn off the vehicle and avoid the unpleasant surprise of a car totally out of gas – all thanks to Jeremy's spidey sense!
- While looking over arrivals for the day, Tracy spotted a reservation for a 50th Anniversary for a regular guest. She immediately took a look to see what upgrades were available for the day and spotted one. Tracy then decided to hand write a personal note of congratulations to be waiting in room for the guest.
- Kyle was finishing up for the day when a couple walked in with questions about the hotel. Turns out, they were up for the concert next door at Jonathans and were thrilled to find a hotel so close. Kyle took the time to show them rooms to meet their needs – something simple and inexpensive as they would be at the concert most of the night. However, while walking along, they mentioned coming back for a vacation. Kyle happily showed them a few other options for future getaways. The guests were so impressed with the service before they even stayed that they joined us for that night and called their friends to reserve a room and enjoy the concert too!
"A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. We are not doing him a favor by serving him. He is doing us a favor by giving us the opportunity to serve him." – Unknown
Thank you for letting us share this week's service stories with you. Each week we hope our little differences help bring a smile to you face – remember, service is not dead. It just took a vacation to Maine!