ServiceStories-June 7,2011

This week’s stories!

It’s time for World Ocean Weekend! What could be better then visiting the beautiful coast of Maine and learning how to conserve its beauty for generations to come? While Mother Nature is in our thoughts this weekend, don’t forget about Dad next weekend; give him the weekend he deserves with our Tee and Sea Package. Ogunquit is the place to be in June!

  • Grandparents are special and vacations with them are always memorable. Merlene was cleaning  one of our family suites when she was approached by one of our guests in the hallway; he inquired when his room would be cleaned as he wanted to put his grand-kids down for a nap. She immediately went to his room to clean the stay over. While she was cleaning she noticed that the kids had some toys and stuffed animals throughout the room. She arranged the toys and placed

      the stuffed animals on the beds so that they grand-kids could enjoy their naps, the guest stayed with us four evenings and Merlene cleaned and tidied their room the same way each day. At check out the guest told us they had never received such wonderful attention to detail from housekeeping and how impressed they were.
  • David was working at the front desk when a guest inquired about where she could purchase a bottle of water. He directed the guest to the closest vending machine located in the lobby. Unfortunately the lobby vending machine was out of water. David noticed that the guest had a hard time walking and was using a cane to get around, knowing that the next closest vending machine was located in the fitness center he offered to go and get the water for her.
  • Janet was stocking her cart for the day when she overheard a loud crash come from one of the rooms in her hallway. Janet immediately went to the room to see if everything was ok. Guest had broken their make up compact, and cut their finger. She got the guest a band-aid and then cleaned up the broken glass and assured the guest she would not have seven years bad luck.

“Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you” – Chip Bell, Founder Chip Bell Group

Thank you for letting us share this week’s service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!


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