ServiceStories-June14,2011

This week's stories! 

Father’s Day weekend is rapidly approaching; the Coast of Maine is the prefect place to show Dad you care! Come and join us this weekend and treat Dad to a round of golf with our Tee and Sea Package. Warmer weather is here and soon the kids will be out of school. Great family memories are made at the Meadowmere, from walks along to Marginal Way to sand castle building on Ogunquit’s sandy beach to dining at some of the best restaurants on the east coast; Ogunquit is the best place to be in the summer

  • The Coast of Maine has many beautiful lighthouses scattered along it’s rocky shoreline. People travel from near and far to visit these historic giants, many still functioning today. As Sheila was conversing with one of our guests he informed her that he and his father love to visit lighthouses and have had the privilege of visiting many over the years. She gave him a poster map with all ofLighthouse  the lighthouses in the state of Maine for them to enjoy and possibly find a new lighthouse that they haven’t visited yet and also gave them directions to the lighthouse depot and museum in Wells to learn more about the history of Southern Maine’s lighthouses. The guest was delighted and had a wonderful visit with his father to the Nubble Lighthouse while in the area.
  • There is nothing worse than a sandy beach towel. While Janet was cleaning one of her rooms she noticed that the guest had sandy beach towels hanging from their deck. She shook out the sand and neatly folded the beach towels so that when the guest returned to their room they could once again enjoy the beach without the discomfort of a scratchy beach towel. She also hung their bathing suits so that they could dry. Upon the guest’s return they were ready for the beach again and didn’t have to put on a wet bathing suit or hassle with a sandy towel.
  • Live entertainment is always enjoyable except when you are not feeling well. A guest called David at the front desk and inquired about the music that he was hearing from below. David investigated the source of the music and discovered that it was from our pub. He informed theAircond  guest that the music was scheduled until 10pm, aware that the guest was feeling under the weather and trying to sleep he moved the guest and their belongings to a new room further from the music. Guest was so appreciative of his quick response and upgraded accommodations that  the decided to extend their vacation with us.
  • Warmer weather means air conditioning. Jackie was cleaning a room for a guest when she noticed that it was rather warm in the room. She offered to turn on the air conditioning for the guest to make the temperature more comfortable for her. Guest was elderly and enjoyed speaking with Jackie and thanked her for taking the time to show her how to use the air conditioning.

"If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours." – Ray Krock

Thank you for letting us share this week's service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!

 

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