This week's stories!
The days are longer and the nights are warmer and we love it! Summer is here and Ogunquit is the coolest place to be when the heat wave hits. There is plenty to do; the Ogunquit playhouse is in full swing, currently on stage “Summer of Love” a groovy summer time sensation, sun bathing, body surfing at Ogunquit Beach and plenty of fine cuisine. Either indoors or out it’s time to take it easy and relax, let the summertime relax you at the Meadowmere.
- Keepsakes hold special memories and help you relive your special moment. Janet noticed that a guest was intending to throw away her roses that she had received for her honeymoon. She showed her how to hang, dry and preserve her roses. The guest was delighted to keep her roses and remember her Maine honeymoon for many years to come.
- Tracy was checking over arrivals when she noticed that a guest scheduled to arrive was turning 40. She placed a card and small gift in the room for their arrival. The guest was so impressed that not only we had remembered his birthday but also made him feel special with the card and gift.
- Jeremey was in the Country Squire parking lot when he noticed a guest who looked lost. He approached the guest and offered assistance. Guest had mistakenly turned the wrong way out of the main entrance and ending up in the opposite direction from his room. He personally escorted the guest to their room, assisted them with their luggage, and gave the guests a tour of the amenities along the way.
- Celia was stocking her cart when a woman and small child strode past her with their luggage; the woman had her arms filled with her luggage and unable to assist the little boy who was having difficulty with his luggage. She helped the little boy with his luggage and assisted the guest with their key. Guest was very appreciate and mentioned upon departure how such a small gesture left a huge impression on her.
"The more you engage with customers the clearer things become and the easier it is to determine what you should be doing" – John Russell, President of Harley Davidson
Thank you for letting us share this week's service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!