ServiceStories-July12,2011

This week's stories! 

Summer evokes images of bright sunny days with ice cold lemonade, juicy watermelon slices and a sun baked blanket on Ogunquit Beach. Family memories are much sweeter in the summer, come and relax poolside with the kids. Enjoy all Ogunquit has to offer, try something different this vacation, get a trueImagesCARHE5YR  Maine experience aboard the Finest Kind, see how they catch all of those delicious Maine Lobsters, on their Lobster cruise!

  • A blanket can easily be turned into a tent, who can’t remember the joy of creating your own little world as a child? Janet was cleaning a stay over room when she noticed three little tents set up in one of our family suites. She arranged the blankets and stuffed animals and made up the tents like little beds so when the guests returned the children could enjoy their special little space.
  • Jeremey noticed a guest who had just enjoyed our barbeque area on the East Meadow lawn with a bag of trash. He offered to dispose the trash for the guest.
  • Jack was working late in the evening when an elderly guest checked in. The guest was traveling443125-Cartoon-Black-And-White-Outline-Design-Of-A-Lost-Woman-Trying-To-Read-A-Map-Poster-Art-Print  by himself and was dropped off via taxi to the resort. He showed the guest to his room and took care of his luggage. Upon arriving to the room he assisted the guest with the key and turned on the lights and assisted the guest with his television.
  • Crystal noticed a guest in the hallway with a confused look on their face. She inquired if she could be of help; the guest was looking for the game room. She assisted the guest in locating the game room on the resort map and accompanied the guest to the game room, pointing out various amenities along the way.

 

"Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them" Kevin Stirtz

Thank you for letting us share this week's service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!

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