ServiceStories-August3,2011

This week's stories! 

August is artful! Summertime is the perfect time for a sidewalk sale and art show, enjoys Ogunquit's artistic origins at the annual sidewalk show and art sale August 25th. Don't forget about the Ogunquit's Museum of American Art located on Shore Road. Live theater is also our speciality, come and visit the Ogunquit Playhouse, check out our theater package! Come and see why artists have always been drawn to Ogunquit.

  • Matt was working in our Country Squire when he was approached by one of our guests. TheyImagesCA9E10BA  inquired if there was a room closer to the entrance as they had difficulty walking. He went to the front desk and inquired if a closer room was available. He then brought the guest their new keys and helped them move their luggage.
  • Janet was cleaning one of our Luxury Suites when she noticed they had beach towels hanging on their balcony. She also noticed that it was about to start raining, so she brought their towels inside and folded them so the towels would be ready for the guest's next trip to the beach.
  • Martin was clearing tables in the West Meadow Pub during continental breakfast when he noticed a young boy drawing in a sketch pad. He conversed with the family and complimented the young boy on his artistic abilities. He suggested that they visit the Barn Gallery and Museum ofImagesCAM1LU23  American Art and gave the guests directions to both. They were able to visit both during their stay and sought out Martin to thank him and let him know that they loved the suggestions.
  • Tracy was checking in guests when she overheard them talking about continuing north on their vacation. Knowing that the summer can be a busy time for many areas in Maine, she made a few suggestions of places to visit and attractions to see. She then helped them find accommodations for the rest of their vacation.

"Revolve your world around the customer and more customers will revolve around you." – Heather Williams

Thank you for letting us share this week's service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!

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