ServiceStories-August10,2011

This week's stories! 

Labor Day is on its way, check out our Labor Day Package. This summer has been filled with sunny days on the beach, great live entertainment in the evenings and memories made to cherish all year. There is still time to enjoy all summertime has to offer in Ogunquit!

  • Trying to fill a prescription while on vacation can be difficult. Martin was working in the West Meadow Pub when he noticed a guest who looked a bit ill. He inquired if everything was ok, theGth0411l  guest replied that she had just run out of high blood pressure medication and did not realize that her refill would be so difficult. Martin called the local CVS pharmacy and they were able to assist the guest by contacting her physician. The guest was so pleased that she could now enjoy her vacation once her blood pressure was regulated.
  • Tracy was working at the front desk when she was approached by a couple looking for accommodations. Tracy quickly realized that these guests were hearing impaired and also understood very little English as they were from Canada. She worked with the guest and wrote down information for them even searching on-line for the correct translation so that they would understand. She then escorted them to their room and gave them a tour of all of the amenities so they would know where everything was located.Wda1235l 
  • This story brings to mind the three bears, it is certain that each person has his or her own preferences. Brandon was working in housekeeping when he received a call on the radio that a guest was requesting two of the softest pillows that we had available. He quickly went to work and found a variety of six different pillows that he felt were the softest. He then brought the pillows to the guest so that they could choose the two pillows of their preference. The guests were very impressed by his thoughtfulness and attention to their needs.

"Your best customers leave quite an impression. Do the same, and they won't leave at all." – SAP Ad

Thank you for letting us share this week's service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!

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