ServiceStories-August17,2011

This week's stories! 

The nights are getting cooler but the days are still hot and Ogunquit Beach is the hot spot! There is still time to take a family trip to Ogunquit before the kiddos go back to school. Don't forget about next week's Sidewalk Art Show and Sale on August 25th, the premier of Ogunquit's up and coming artists.

  • Your wedding day is an important milestone in your life and you will never forget where you1991-03-09  spent  your special day and most couples return to the same place they honeymooned each year.Tracy made our guests honeymoon a little more memorable. While she was reviewing arrivals for the day she noticed a couple who was getting married that very day. She placed a wild flower bouquet, and a congratulatory card in their room for their arrival.  
  • Janet was cleaning a stay over room when she noticed that the disposable razor they had on the counter was broken. Not wanting our guest to try and shave with a broken razor she replaced the broken razor with several new razors, one for each day of the guests stay.
  • There are so many great dining options in Ogunquit that it can be hard to make a decision on where to eat. Janet suggestedRman5640l MC Perkins in Perkins Cove, she showed  them a menu and gave them directions. She also left an Ogunquit dining guide when cleaning their room so the guest could look for dining options for the remainder of their stay. The next day Janet conversed with the guest again and asked them how their dinner at MCs was, guest was so pleased with her recommendations and the thoughtfulness of the the dining guide. The guest's ate like kings during their stay!

"We see our customers as invited guest to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better" – Jeff Bezos, CEO Amazon.com

Thank you for letting us share this week's service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!

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