This week’s stories!

As summer comes to an end we look forward to the vibrant colors of fall in New England. There is something magical about Mother Nature getting ready for the sleepy winter months, and we are anything but sleepy in Ogunquit! There are many things to see and do, with Capriccio Art Festival kicking off this week and Pumpkinfiddle at Laudholm Farm, the Fall is Fabulous in Ogunquit!

• One of our top guests approached the front desk inquiring if we had any playing cards, the front  desk did not have any cards so Sheila  called over to the pub to see if they had any cards, no cards their either. On her way into work the following day she stopped and picked up a deck of cards so that the guest could play cribbage with his grandson.
• There is nothing like a soft warm blanket during the cool nights at the end of summer. Amber was cleaning a room when she was approached by a guest who requested an additional blanket for their room. She informed the guest about the extra blanket located in their room, she could tell that the guest was looking for a thicker blanket and retrieved a warm fleece blanket from laundry.
• David was approached by a guest at the front desk who was not pleased with their accommodations. Guest wanted to depart early, was not interested in staying or moving to a different location. After a long talk about what options  were available and all the amenities available to them onsite the guest decided to stay and had a relaxing vacation.
• It is easy to forget things and we frequently have guests who leave items behind. Kelsey noticed a guest who was very upset and seemed to be looking for something in our fitness facility. She approached the guest to see if she could be of assistance. Guest explained that she had misplaced her iPod. Kelsey helped the guest retrace her steps and was able to assist the guest in finding her lost iPod, guest was very grateful for the assistance.

“It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everything else is much easier.” – Doug Smith

Thank you for letting us share this week’s service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!