This week’s stories!

It’s beginning to look a lot like fall here at the Meadowmere! Cornstalks are up and the pumpkins are placed, and our hayman Gordy goes up this week. While were were busy getting ready for fall we didn’t forget to take some time to enjoy a cup of hot apple cider. Soon the leaves will be changing and OgunquitFest will be here, fall is the time for festivals in Maine!

• Tracy was speaking with a guest on the phone who had to rebook her Spring stay due to illness.  The guest’s two little boys were looking forward to their trip to Ogunquit and were very disappointed when the trip had to be cancelled in the Spring. The trip was a special birthday present for the two youngsters. Tracy wanted to make their trip even more memorable so she placed candy and souvenirs in their room prior to arrival. It was a great surprise for the young guests and their mother was beaming about how happy her two boys were.
• From time to time people can get turned around in our resort. It may be from all the relaxing that we forget our sense of direction. Jack was working at the front desk early in the morning when he received a call from a guest who could not seem to find the continental breakfast. The guest seemed a little frazzled so he went down to the room and personally escorted the guest to breakfast.
• Janet was looking over her room assignments for the day when she recognized a couple that  visits every year. She remembered giving them directions to Freeport for shopping and that they enjoyed her dining recommendations. She greeted them in the hallway with a happy smile and offered breakfast suggestions before they went exploring in town.
• We could all use an extra set of hands from time to time. Celia was getting her maid cart ready to start the day when she noticed a guest walking down the hall with two bags and her walking stick under her arm. She noticed that the guest seemed a little unsure on her feet so she offered to carry her bags to her car for her.

“In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity” – Azim Premji

Thank you for letting us share this week’s service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!