This week’s stories!

Pumpkins and Cider and Fall, oh my! Fall into all that Ogunquit has to offer, from fine dining to casual walks along the Marginal Way, there is sure to be something to relax and renew as mother nature reveals her beautiful colors. Don’t forget about Columbus Day Weekend or OgunquitFest.

• It isn’t always about singin’ in the rain, Jeremey was bringing linens down to laundry on the golf cart  when he noticed a guest who was standing on the landing outside and looking discontentedly towards the rain pouring down. Jeremey greeted the guest and inquired if he could be of assistance. The guest responded that he was contemplating making his way next door, as he was meeting his party members at Jonathan’s for dinner. He offered the guest a ride in the golf cart over to Jonathan’s so that the guest did not get soaked and could enjoy his dinner in comfort.
• Who needs a luggage cart when you have love! Timeea was cleaning rooms in the Main Building when she noticed a couple carrying their luggage to their vehicle. She greeted the guests and offered to assist them with their luggage.  The guest declined and made a joke in passing, that is why she is keeping him, and thanked her again for offering assistance.
• Tracy had assisted and briefly spoke with the mother of the groom of one of our wedding block  stays. She was happy to help when they arrived and had a few last minute details to complete, she also sent up blueberry jam and a card to her room as well as a congratulatory card to the newly weds.
• Sheila received a call from a guest shortly after they checked in, the guest was disappointed in her accommodations and thought that her room would be larger. Guest had booked on-line and thought that a larger luxury suite had been booked. She personally showed them other accommodations and made arrangement for assistance with their luggage. Her personal attention and time saved the day and the guest had a wonderful and relaxing stay.

“Every company’s greatest assets are its customers, because without customers there is no company.”          – Michael LeBoeuf, Author of: How to Win Customers and Keep Them for Life

Thank you for letting us share this week’s service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!