This week’s stories!

OgunquitFestis next weekend! With the cooler weather this fall come and warm up with a hot cup of apple cider and enjoy that all festivities that Ogunquit has to offer. There is sure to be something for everyone from the high heel dash to pumpkin decorating and Catacombs. Come and watch the Meadowmere team defend their title for fastest bed in this year’s bridge to beach bed race. Don’t forget Ogunquit Restaurant week, yummy!

• Wardrobe malfunctions always happen at the most inopportune time. While getting ready for a wedding one of our guests was having difficulty with her dress. Sophia was working in our Main building when she overheard the guest inquiring with other wedding party guests if they had a pin. She looked through her purse and was able to find a pin for the guest to use. The only problem was that the guest needed two pins to make the adjustments to her dress. Sophia was on the search, she was able to find the guest another pin and saved the day! The guest was so happy that she gave her a big hug and thanked her for her help.
• Elfreda was finished her work for the day and returning home when she noticed a guest in the entrance way who seemed lost. She approached the guest and inquired if she could be of assistance. The guest was lost and unable to find her room. To top things off it was raining and the guest seemed apprehensive to venture out into the inclement weather and get soggy. She verified the guest’s room number and escorted the guest with her umbrella to her room. She also took the time to show the guest where the breakfast would be served the next morning.
• A father was traveling with his two little girls and was unable to locate his room. Timmeea was finished with her work for the day and noticed the frazzled father in the parking lot. She inquired if she could be of any help, the guest admitted that he was having difficulty finding his room. She showed the guest where his room was located and advised him where to park and where the  elevator was located.

“Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution.”  – Rick Tate

Thank you for letting us share this week’s service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!