This week’s stories!

OgunquitFest was so much fun we are already looking forward to next year’s! Thank you to all who came and cheered on our winning bed race team. With October coming to an end this means Halloween and the spooky catacombs of Ogunquit, don’t miss out on your chance to shriek in delight at the Ogunquit Village School. Also coming up at the end of October is Ogunquit’s Restaurant week O, come and taste the best of Ogunquit.

• Birthdays are always special. Janet was cleaning one of our luxury suites when she noticed on the arrival listing that it was the guest’s birthday. She placed swan towels on the bed with a “Happy Birthday” ribbon for the guest’s arrival. The guest was so happy and impressed that she wrote a note to Janet thanking her for the birthday wishes and for making her birthday trip a memorable one.
• Wouldn’t it be nice if you could be on vacation all the time? Or at least take home that feeling with you. One of our guests approached Tracy at the front desk and inquired about where we purchased the bedroom set in our luxury suites. She told the guest she was not certain but would inquire and let them know. She then contacted the housekeeping supervisor to inquire about the manufacturer of the furniture set. She was able to find out that the set was from Broyhill. She gave this information as well as the name of the furniture set and suggestions of where the guest could order the furniture from. The guests were delighted and could now have enjoy a memory of their vacation at home.
• “Hey where did they go?” Janet noticed a guest in the main building hallway who appeared to be looking for someone. She asked if she could be of assistance and the guest admitted that she was supposed to meet her friends in the Roman Spa but didn’t have a clue how to get there. She walked the guest to the Roman Spa but her friends were not there, she then escorted the guest to the indoor pool to search for her friends there. The guest’s friends were there lounging poolside, awaiting the arrival of their friend.

“Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral.”  – Rick Tate

Thank you for letting us share this week’s service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!