This week’s stories!

November started off with a little surprise from Mother Nature. Ogunquit looked so beautiful with a fresh coat of white snow and with so many great winter festivals ahead we can’t wait for the winter season, we love Ogunquit in any season and we know you will too! Veteran’s Day is coming up, show that special Veteran your appreciation with a relaxing trip to Ogunquit. Don’t forget that November is for Shopping and what a great way to check off those holiday shopping lists than a shopping spree at the Kittery or Freeport Outlets and then unwind with a soak in our Roman Bath!

• Maine is know for it’s fine dining and there is a reason that our motto is “the way life should be”. One of our repeat guests was in much need of a vacation and some relaxation. She had spent the last month cleaning up from the aftermath of hurricane Irene and was looking forward to her time here at the resort. Sheila and Stuart were aware of the damage that was caused in her area due to the storm and she had shared with them her own hardships. They decided to brighten her spirits and treat her to one of their favorite restaurants. They purchased a gift certificate and presented it to her on the next evening. She was so delighted and enjoyed the restaurant so much she returned the next night as well. On the day of her departure she commented on how relaxed and rejuvenated she felt and how the entire staff made her feel “at home”, especially the thoughtfulness of Sheila and Stuart.
• We’ve all experienced a vending machine that is less than cooperative and takes your money but fails to vend your purchase. Jeremey was returning from the laundry when he noticed a guest having difficulty with the vending machine. The guest was trying to purchase a bottle of water for his work out in the fitness facility. He offered to fix the vending machine and would return with the water so that the guest could go and start their workout without delay.
• Sometimes no matter how many times you check your room, you still leave something behind. Crystal was checking rooms on her board when she noticed a guest departing. She greeted them and asked how they enjoyed their stay and conversed for a few moments. The guest mentioned to her that theyhad that feeling like they were forgetting something but couldn’t find anything in the bureaus or closet. She offered to help and give it a fresh set of eyes. Nothing was found and the guest departed. On further inspection she found the guest’s items behind the drape and was able to return the item to the guest before they left. The guest laughed and inquired where she had found the missing item. The guest departed with a big smile on her face and thanked her once again for all of her help.

“They may forget what you said, but they will never forget how you made them feel.”  – Carl Buechner

Thank you for letting us share this week’s service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!