ServiceStories-November22,2011

This week's stories!

We have begun our holiday decorating and this year the resort is sure to be festive, come and see what all of Santa’s elves have been up to here at the Meadowmere. We are looking forward to the holiday festivities ahead and can hardly wait for the bonfire on the beach and the return of Santa and his sleigh, don’t miss out on the Christmas By the Sea Festival! Looking for a fun way to ring in the New Year, come and stay with our New Year’s Eve By the Sea Package!

  • Swipe keycards can be fickle from time to time and it can be very irritating for a guest especiallyTn_sb1040727 when one is carrying their entire luggage back and forth to get new keys. One of our guests had visited the front desk twice to have her keys reactivated; Janet noticed the guest in the hallway having difficulty with her key and offered her assistance. Janet soon discovered the reason that the guest was unable to gain access to her room, she was at the wrong room. Janet escorted the guest to the elevator and Jackie assisted with the guest's luggage and escorted her to her correct room so there was no further confusion.
  • One of our guests had enjoyed the ambiance of our West Meadow pub and was returning to their room. As the guest was walking past the desk they stopped to chat with Stuart. He spoke with the guest for a few moments, noticing that the guest was a bit tired and wobbly he assisted the guest to their room and helped them find their key. He waited at the door to make sure that the guest was all settled in and wished them a pleasant evening.
  • As a new employee sometimes you don’t always know exactly where everything is located. AmberImagesCASLV4W3 was completing her training when she was approached by a guest who inquired where the closest ice machine was. She asked a fellow employee who was in the vicinity where the ice machine could be found. She then returned to the guest to let them know where the ice machine was located and made sure the guest found the amenity and also found their way back to their room.

"To understand the man, you must first walk a mile in his moccasin."  - North American Indian Proverb

Thank you for letting us share this week's service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!

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