This week’s stories!
Our gingerbread family is awaiting your arrival! Don’t forget about our annual “Miracle on Main Street” contest, give us your best guess of how many of feet of garland we used in this year’s holiday decorations. Come and join us for the holiday festivities and the bonfire at the beach at this year’s Christmas By the Sea Festival. Make plans to ring in the New Year with our New Year’s By the Sea Celebration. Give them the gift of memories to enjoy for years to come with a gift certificate to the Meadowmere.
- Leftovers are the best part of Chinese takeout. Janet noticed a guest checking out of one of our Luxury Suites, as he was carrying his items to his vehicle, his paper bag with Chinese food began to rip. She gave him a sturdy plastic bag and assisted him with his leftovers. The guest was so impressed that they mentioned it at check out and commended Janet on her customer service.
- We live in a technology driven world and it is important to stay in touch even while traveling. One of our guests was having difficulty connecting to the internet on her laptop, she needed to check her e-mail and was walking through the hallway looking for an internet signal. Jeremey approached the guest and inquired if she needed help. He was able to connect the guest to the internet, she was very happy that she was able to check her e-mail from the comfort of her own room.
- One of our guests was at the vending machine but had forgotten his wallet in his room. Guest was trying to purchase a water. Janet noticed the guest in the hallway and offered her assistance. She purchased the water for the guest. Guest was extremely grateful and impressed with her kind gesture.
“Here is a simple but powerful rule: always give people more than what they expect to get.” – Nelson Boswell
Thank you for letting us share this week’s service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!