This week’s stories!

Ho, ho, ho! We are feeling the holiday spirit and we want you to too! Come and join us for the holiday season with our popular Eat, Drink and be Merry Package or make plans to ring in the New Year in style with our New Year’s Eve by the Sea Package. Hang up that Santa hat for a moment and treat yourself to a mini-escape just in time to recharge your spirits for the holidays ahead!

• A warm meal and something to sooth the sweet tooth!Two ladies had purchased their dinners onthe way to the resort and they needed their meals warmed up. Sheila gladly took the plates from the guest and warmed them up for them. Later in the evening the guest returned looking for something sweet, she suggested some hot cocoa, there were no packets at the lobby coffee station as it had been broken down for the evening, she went over to the pub and retrieved a few packets for the guests to enjoy. Guests were so pleased by the service they received during their stay that they made sure to make their plans for their next trip to Ogunquit before they departed for home.
• Janet was working in the South Meadow building when she was approached by a guest who was having difficulty setting the heat in their room. Janet was unable to assist the guest so she located maintenance and they assisted the guest directly. Guest was very pleased with the immediate fix to their concern.
• Nothing says Happy Birthday like chocolate! Tracy was reviewing the arrivals for the day when she noticed that one of our guests was celebrating their birthday with us. She had a box of chocolates and a small note wishing them a Happy Birthday in their room for their arrival.

“When the customer comes first, the customer will last.”  – Robert Half

Thank you for letting us share this week’s service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!