This week’s stories!
It’s the 5th day of Christmas and my true love gave to me a gift certificate for a five night stay by the sea! Christmas is quickly approaching and we have just the thing for those last minute shoppers, a gift certificate to the Meadowmere Resort, give them the gift of memories to last all year. We are looking forward to the holidays ahead and spending time with family and friends, we would love to see you too! If the house is a little crowded for the holidays come and stay with us, we are willing to bet that Aunt Gretchen doesn’t have an indoor heated pool at her house!
- People hate to ask for directions and it’s no secret why, chances are you will end up even more lost then you were before. While working in laundry Amber noticed a couple who seemed lost. She asked if she could be of help, the guests inquired where the pool was located. Amber escorted the guests to the indoor pool so that they did not get lost again and could enjoy and relax in the amenity.
- Sometimes it’s as easy as unplugging and trying it again, one of our guests reported that his television was not working. The guest stated that he had sound but no picture. The guest requested that someone please fix the television the next morning. Guest came down to the desk the next morning and reported that the issue was fixed he simply unplugged the television and plugged it back in. Tracy chatted with the guest for a few moments and then sent a bag of caramel moose munch up to his room as a thank you for fixing the television.
“The longer you wait, the harder it is to produce outstanding customer service.” – William H. Davidow
Thank you for letting us share this week’s service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!