This week's stories!
Cups filled with hot chocolate, snuggled up near the fireplace. With the holidays complete for another year it is the perfect time to slow down and relax, it’s time to unwind and enjoy the sleepy months of winter. Come and pamper you and your loved one with our Spa Package, looking to feed your soul instead try our favorite Eat, Drink and Be Merry Package.
- Even better than lenscrafters, we come right to your door for repairs. Crystal received a call that one of our guests had broken her glasses. She remembered finding a eye glasses repair kit earlier in the week, she retrieved the kit from lost and found and went up to the guest's room to assist. The guest stated that the lens had fallen out and that she could not see anything without her glasses. Crystal was able to find the correct size screw and reattach the lens into the side of the frame.
- One of our guests was having difficulty controlling the temperature of their room. They called down to the front desk and spoke with Sheila. She was unable to assist the guest with the thermostat and upgraded the guests to a honeymoon suite. While speaking with the guest she learned that this was their 30th Anniversary and what a special way to spend their time here as they had missed out on a honeymoon 30 years ago and "late was better than never".
- Janet overheard one of our younger guests asking her Dad for a piece of chocolate. The dad apologized to the little one as he didn't have any with him. She approached the guest and showed the father the piece of chocolate that she had in her purse and asked if it was ok before giving it to the little girl. The little girl was delighted and so was the father who was certainly going to have to make a trip to the vending machine had it not been for Janet.
- Tracy discovered that two of our repeat guests were traveling a day early without their children to celebrate their 20th Wedding Anniversary. They booked our Arch Honeymoon suite, to sweeten the deal she placed a box of chocolates in the guest's room for them to enjoy.
"It starts with respect. If you respect the customer as a human being and truly honor their right to be treated fairly and honestly, everything else is much easier" - Doug Smith
Thank you for letting us share this week's service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!