This week’s stories!

Winter is here! There is something magical about the ground all covered in snow. Come and join us for Martin Luther King weekend and enjoy all Ogunquit has to offer in every season. Don’t forget that Valentine’s day is coming up, what a better way to treat your sweetheart then to a romantic escape to the Meadowmere, check out our Valentine’s Day Package.

• Jack received a call late one night from a young man who needed a little encouragement in popping the big question. The young man had called to inquire what extra items he could order for his room such as flowers or chocolates. The guest was given the possible in room gift selections and decided not to add any additional items to his stay. After their conversation Jack upgraded the guest to a Deluxe room with King bed and gas Fireplace to help set the mood for their special moment.
•  I scream, you scream, we all scream for ice cream! Janet noticed a guest who had her hands full with pints of ice cream. She retrieved a bag for the guest so that she could comfortably carry her desert back to her room.
• Sheila was checking in a guest who had received a gift certificate as a holiday gift. They were originally interested in booking a standard room with two double beds. She suggested that they upgrade their accommodations and splurge on themselves as we had a king with fireplace and their gift certificate would cover most of the cost. Sheila continued with their reservation for the king with fireplace but unfortunately the room was only available for one of the nights of their stay. She suggested instead a room in the same locations with two queen size beds, the guests were happy with her suggestions and look forward to staying in our king fireplace rooms on their next visit.

“To my customer. I may not have the answer, but I’ll find it. I may not have the time, but I’ll make it”  – Unknown

Thank you for letting us share this week’s service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!