ServiceStories-January17,2012

This week's stories!

Ice skating, sleigh rides and snowball fights! It’s winter time in Maine! Come join us for a weekend of fine dining and fun in the snow with our Eat, Drink and Be Merry Package. Don’t miss out, Valentine’s day is coming up sweep your sweetie off their feet with our Valentine’s by the Sea Package.

  • When you've got a craving for hot chocolate nothing else will do. It's the best part of a cold winterTn_tl010304 night. Sheila noticed a guest sitting alone in the lobby sitting area, enjoying the football game. He asked where he could get some hot chocolate. She suggested our West Meadow Pub. The guest went over to the pub and returned shortly after, disappointed as they were not serving hot chocolate. She went around to the coffee station to see if any hot chocolate packets were left from the earlier coffee service. She found a packet and made him the perfect cup of hot chocolate. The guest was delighted as he had been craving a cup after seeing a commerical during the game.
  • Kyle received a call from a guest shortly after they checked in. The guest was having difficulty with the heat in their room. He went down to the room to assist them and soon realized he would have to call maintenance. He offered the guest to switch rooms so that they would not be further inconvenienced. The guest happilyImagesCA1YFTSG accepted and he assisted the guest with their luggage. He then returned to their room with their new arrival packet and a box of toffee to sweeten the deal.
  • There is nothing like curling up with a good book. Janet was walking through the library area when she noticed a gentleman who had dozed off while reading his book. He awoke when she passed by, she smiled and asked if he would like a blanket to curl up under. He thought about it, smiled, but declined.

"Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions"  - Betsy Sanders

Thank you for letting us share this week's service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!

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