This week's stories!
January is almost to an end and February is quickly approaching. Make your plans now for Valentine’s Day, cupid doesn’t like to wait, check out our Valentine’s Day Package. Not sure what to do with the kiddos during February vacation? Take them up to the Meadowmere and check out our kid-tivities.
- Janet was working in the South Meadow Building when she noticed one of our guests who seemedto be looking for something on the floor in the hallway. She approached the guest and inquired if she could be of any help. The guest explained that she had lost one of her earrings and it had sentimental value to her, it had an angel on it and her daughter had given them to her. Janet assisted the guest in her search, unfortunately they were unable to find the earring. Janet noticed the same guest later on in the day and inquired if she had any luck finding the earring, the guest replied "sadly no". Janet suggested to the guest that she had the same thing happen to her and she was able to take the one remaining earring to a jeweler and they were able to make a pendant out of it. The guest thanked her for her suggestion and seemed eager to do the same.
- Janet noticed that one of our guests who was arriving was celebrating their anniversary. She placed rose soap, swan towels and a card wishing them a happy anniversary and many more to come.
- Ollie, Ollie, Oxen Free. Matt was working in the South Meadow Building when he noticed a guest who seemed lost. He asked if he could be of assistance and the guest admitted that she got separated from her daughter and was trying to find her. He suggested that she may be in the lobby and escorted the guest down to the lobby, the guest's daughter was not there. Next he suggested the pub and escorted her there when she was reunited with her party.
"It is in this moment that you have the power to be the solution" - Ileana Kane
Thank you for letting us share this week's service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!