This week’s stories!

Is this a cruel joke from Mother Nature or has Spring already Sprung? It’s school vacation and the kiddos are sure to be driving mom crazy in no time, give mom the break that she deserves. Relaxation poolside while the kids swim off all that energy. Check out all the up and coming packages this March like the Wine and Dine Weekends at Jonathan’s or our St. Patrick’s Weekend Escape.

• Kristen was working in laundry when she noticed a couple of our guests who were entering the fitness center. She greeted them with a pleasant hello and inquired how their stay was. The guests were blown away, they said that everything was great and everyone was warm and welcoming, they truly felt at home. After conversing with the guests for a moment she wished them a pleasant work out and a great day.
• One of our new employees was working in the hallway when he was approached by a guest who was lost and needed directions to the fitness center. Ronald said he would gladly help and he could empathize with her loss of direction as he was still getting used to the property himself. He escorted the guest tot he fitness center and pointed out the best route to take. He also showed her where the sauna and steam room were located as well as the tanning salon.
• Janet noticed guests in our south building who seemed a little lost. She inquired if she could be of help. The guest admitted that they had spa appointments but they couldn’t remember where they were supposed to go. She verified that they had their voucher for the appointment and then escorted them down to their appointments so they wouldn’t miss a minute of their relaxing massages.

“Profit in business comes from repeat customers; customers that boast about your product and service and that bring friends with them.”  – W. Edward Deming

Thank you for letting us share this week’s service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!