This week’s stories!

It’s beginning to look at lot like March Madness around here! The decorating for St. Patrick’s Day has begun and we think we may know where the leprechaun left his pot of gold. Check out our upcoming packages for this March. Are you looking to expand your wine tasting skills? Check out our Wine and Dine Weekend’s at Jonathan’s with Chef Nick, there are Beer Dinners too. Its’ the Luck of the Irish, enjoy our St. Patrick’s Weekend Escape.

• I like coffee, I like tea, but please no artificial creamers for me. One of our guests did not care for the substitute creamers that we have for our coffee. Guest inquired with Janet if we had any milk here at the resort, Janet informed the guest she was not sure but she would check for them. During her break she went down to Cumberland Farms and purchased milk for the guest so that they could enjoy their coffee. She left a note with the milk in their fridge.
• Brandon was stocking closets when he noticed a couple who seemed lost. He asked if he could help, the guest admitted that they were looking for Jonathan’s Restaurant and had made a wrong turn somewhere along the way and were now just walking in circles. He closed up the closet he was working in and guided the guest over to Jonathan’s restaurant.
• Kyle was working on the dining guide binder which is located in the lobby and has the menus of all of the surrounding restaurants. During this time of the year it is very important that we check this binder often due to the availability changes of the local restaurants. He overheard a guest discussing where they would like to dine and who were having difficulty finding a menu to their favorite restaurant. Discovering that the restaurant has just re-opened for the season he gave the guest the most recent copy of their menu and assisted the guest with making dinner reservations.

“Profit in business comes from repeat customers; customers that boast about your product and service and that bring friends with them.”  – W. Edward Deming

Thank you for letting us share this week’s service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!