ServiceStories-April24,2012

This week's stories!

April Showers bring May Flowers! It’s time to put away the rain boots and get the gardening gloves out, Ogunquit is in full bloom and so is the Meadowmere Resort. Spring in to our Special May Getaways from Mother’s Day to Memorial Day weekend and to all of our Canadian guests check out our Victoria Day Weekend Getaway and célèbrer avec nous!

  • Go Sox! Sheila was approached by a guest at the front desk who inquired if we would be showingSoxthe Red Sox game in the lobby as his wife was watching American Ido in their room. She advised the guest that there were currently guest in the lobby who were watching the television (and not the Sox game) but would be happy to give him a call in his room once the television was available. She followed through and once the party in the lobby departed she contacted the guest in his room to let him know that the Sox game was on and waiting for him.
  • The stakes are high when it comes to loser pays for the weekend stay. Matt was called to the game room as two guests who were in a heated battle of air hockey and in the final play the puck became stuck. Matt brought along his handy-dandy screwdriver and was able to get the puck free so that they could continue their game of winner takes all air hockey. The guests were delighted and guest who was winning before the puck became stuck jokingly offered to "make it worth his while" if he wasn't able to get the puck out. There are no losers when it comes to fun time and memories made while on vacation.
  • Janet was cleaning one of our luxury suites when the guest returned looking for her sunglasses. ThumbnailThe guest didn't realize how sunny and bright it was outside and wanted to walk the Marginal Way without squinting and not actually getting to enjoy the beautiful view. Janet helped the guest and they were able to locate the sunglasses under the bed. She wished her a pleasant walk and suggested Perkins Cove for lunch after their walk.
  • “Music and rhythm find their way into the secret places of the soul” – Socrates. Matt received a call that a guest's room radio was not working. He went up to the room and the guest was trying to listen to their i-pod but was not havingmuch luck. He checked all of the connections and the outlet and discovered that the backplate to the radio was loose. He replaced the radio and hit play. The guest was delighted and even offered a tip for his assistance. He politely declined and said that it was his pleasure.

   "It is not fair to ask of others what you are not willing to do yourself."  - Eleanor Roosevelt

Thank you for letting us share this week's service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!

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