ServiceStories-May28,2012

This week's stories!

Now that’s what we call high tide! Did you know that the Atlantic Ocean causes the highest tides in the world? It’s true the Bay of Fundy off the coast of Nova Scotia is known to have a rise in tide during the spring season of up to fifty feet! Interested in more fun facts about the Deep Blue, stay and learn all about the Ocean and what we can do to preserve it’s beauty during our World Oceans Day Celebration.

  • Service with a smile and delivery right when you need it. Brandon was clearing linens out of theImagesCADP0101
    South Meadow building. He exchanged greetings with the guest and asked if she was enjoying her stay. The guest stated she was having a wonderful time but was curious as to where to get towels for the Roman Spa. He advised the guest that towels were provided at the front desk for all of the resort's water amenities. He offered to retrieve a few towels for her and bring them to her in the Roman Spa. The guest was delighted as he promptly returned with the towels requested and a few extra for her next trip to out door Hottub.
  • Beverly was working extras one morning when she overheard a guest state to her friend that she was concerned about getting in an out of the bathtub. The friend had requested a rubber bath mat the day before but the guest had declined one her her room. She promptly retrieved a rubber mat for the guest as well so that she could enjoy her shower without worry. The guest was delighted at the quick and effortless response to her question.
  • "Sleep is a symptom of caffeine deprivation" Beverly was vacuuming the hallway when she noticedImagesCA1VS9ENa guest still groggy with sleep. The guest seemed disoriented and was standing very still, Beverly asked if she could be of any assistance. The guest stated that she was looking for the pub, she needed her coffee asap. She escorted the guest over to the pub. Once the guest was fortified with caffeine and breakfast she sought out Beverly to thank her personally.

 "Nothing is so contagious as enthusiasm."  - Samuel Taylor Coleridge

Thank you for letting us share this week's service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!

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