This week's stories!
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- Pizza pie, oh my! Stuart had just finished checking in a family who walked in, checked out a few rooms and decided to stay with us. The guests had spent most of their day traveling and were tired and hungry. One of the local pizzerias had delivered a pizza to one of our other guests and stopped by the front desk with an extra pie for the staff. Stuart thanked them for their generosity and graciously passed the pizza along to the hungry family. The family was delighted and amazed by his gesture. The guest returned shortly after and thanked him once again and said her boys were so hungry they almost ate the box.
- You look a little lost. Jackie had just finished work for the day and was on her way home when she was approached by a guest who asked how to get to the lobby. The guest was on the opposite side of the property and she was concerned that they may not find their way to the lobby without guided assistance. She gladly returned back to the office and escorted them to the desk.
- Are you afraid of the dark? A very well prepared young family was enjoying their stay until bedtime came and they realized the one thing that they had fogotten at home was the night light and their little ones would not go to sleep without it. They called the desk to see if we had anything to offer. Shelia took the call and found a night light for the guest to use in the outlet and also found battery operated touch lights so the children could have the night light by their bedsides.
- Who doesn't love a classic episode of "Tom & Jerry". Anna was working at the front desk when a father and son approached looking for the business center to watch an episode of the beloved cartoon before bath and bedtime. She assisted them with the computer and adjusted the volume so they could hear. As she was assisting the guest the little boy kept telling his father that he did not want to take his bath. Anna returned to the guest with a special expanding cartoon washcloth and a lobster soap to make bath time for fun and appealing for the little boy and a little easier on dad too.
"Customer complaints are the schoolbooks from which we learn." - Anonymous
Thank you for letting us share this week's service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!