This week’s stories!

“Deep summer is when laziness finds respectability.”  It is so true, there is nothing like taking a mid-day nap with the sun warming you and not feeling any guilt about it. Summertime was made for Maine, where relaxing is taken seriously and the time to take in all the lazy moments you can is encouraged.

• Top Chef! Sandra was just cleaning up the bar after the rush of happy hour in the pub. A guest approached the bar looking weary. She asked if she could get the guest anything. The guest wondered if he could still get something to eat, his youngest child had spent most of the late afternoon in the ER and was resting with his wife in their room. It was his job to find himself and the other two children something to eat. She advised the guest that the grill was closed and the cook had departed for the evening but that she was pretty handy in the kitchen and could make him and his children something to eat. The guest was sol delighted and thankful for her consideration that he brought down the whole family the next day to say hello and thank her again for making a difficult day a little less stressful.
• Looks like rain…Janet was cleaning a stay over room and while she was cleaning it began to rain. The guest had placed their beach towels from earlier in the day on their deck to dry off. She brought in the towels and folded them up so the guest would have dry towels for the next beach day.
• Now that’s Patriotic! Sandra and Serena were working on the Fourth of July holiday in the pub. There were many guests outside relaxing poolside and at the bar as well trying to escape the summer heat. Sandra had made a special bucket drink for the daily specials board, a guest saw the drink and inquired if they could make it in a small portion, it was too big unless you intended sharing it. The creation made it’s way to the pool where guests were delighted to see the red, white and blue stacked frozen drink. It was definitelythe best seller of the day and the guests were amused with Sandra and Serena’s enthusiasm and creativity.

“Know what your customers want most and what your company does best. Focus on where those two meet.” – Chinese Proverb

Thank you for letting us share this week’s service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!