This week’s stories!

What is your favorite memory of summer time in Ogunquit? We would say ours has to be walking the Marginal Way with a yummy ice cream cone from Perkins Cove or riding the trolley and waving at all the people in Ogunquit center.  There are so many memories made in Ogunquit it can be hard to pick just one, no matter what season memories of Ogunquit are sure to last all year long.

• There is no worse feeling then being disconnected and unable to be reached or call other when you are on vacation, it’s even worse when you remembered your cell phone but forgot your charger. One of our guests inquired if we had any extra chargers for iphones available at the desk as he had forgotten his at home. Arianna checked to see if there were any extra chargers and then remembered that she had her iphone charger with her. She lent her charger to the guest so that they could charge their phone during their stay and be able to stay in contact with their travel party and kids who stayed behind at home. The guest was extremely appreciative that she would lend her own personal charger for his use and made sure to let a manager know of her kindness before their departure.
• I can’t figure this thing out at all, which way is north? Jeremey was returning from break when he noticed an elderly couple who looked perplexed and was holding a local area map. He asked if he could be of any assistance and the guests both breathed a sigh of relief. They explained that they were looking for the Ogunquit beach. He pointed out on the map the best way to get to the beach from the resort and even walked them up to the far end of the property to make sure that they started out on the right foot.
• Donna was cleaning a room in the Country Squire when she approached by a guest who inquired if she could give a lesson on how she folded the towels to look like clam shells. Donna finished up what she was doing and then gave the guest a demonstration of how to fold the face cloth and hand towels in a fan design to wow his wife the next time he cleaned the bathroom at home.

“Ask your customers to be part of solution, instead of viewing them as part of the problem.” – Alan Weiss PhD

Thank you for letting us share this week’s service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!