This week’s stories!

It’s nearly the end of summer, but there is still plenty of time to book your Ogunquit getaway! Grab a towel and soak up the last of the sun’s rays at the Ogunquit’s Main Beach. A scenic stroll down Marginal Way is a perfect family outing, but if you are looking to add some adventure to your vacation, check out our “Ohm and Foam”Surf and Yoga Package. Join us at the Meadowmere in the West Meadow Pub for some of the last summer deals of the season. Fall is just around the corner, so come and get in while it lasts!

• One of our guests had ordered a wine and cheese basket to be delivered to their room prior totheir arrival to surprise hi party. Unknowingly the guest ordered a bottle of red wine when his party only drinks white wine. He called to see if the wine could be chilled and was advised that it was a red wine. He questioned to see if the wine could be switched before they arrived.  Arianna went to the pub to see if we had the wine selection available, unfortunately we did not. She took the bottle of wine back to Village Food Market to exchange it for the guest. She had to walk down to the market because the traffic was so heavy due to the rain that she would not have made it there and back before the guests arrived. The guest was delighted and his party was none the wiser to his mistake with the bottle of red wine.
• How many times as a child did your mother tell you to hold her hand or look both ways when crossing the street? One of our guests was traveling with her small son for a special mother-son mini vacation. She had her hands full filling the car, Alec noticed her packing the vehicle and asked if he could be of assistance. She asked if he would hold her young son’s hand in the parking lot while they she finished loading the car.
• We have many wedding parties that stay with us to celebrate their big day. Tracy was working at the front desk when a guest approached the desk to get directions to his room, he was lost and had his hands full, he was responsible for carrying the tuxes and his suit case but had lost his groom’s men. Tracy escorted the guest to his room and carried his suite case so he could properly carry the tuxes.

“Customer service is awareness of needs, problems, fears and aspirations.” – Unknown

Thank you for letting us share this week’s service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!