This Week's Stories!
Pumpkins, Gourds and Cornstalks it’s certainly beginning to look like fall here at the Meadowmere! The nights are getting cooler and it is the perfect time to sit by the fire and enjoy a hot cup of apple cider. Fall is historically known as harvest season, come and celebrate the harvest with our many local festivals including HarvestFest and OgunquitFest.
- Small talk is an art form and we want to know as much about our guests to make their stay as memorable as possible. Tracy had the opportunity while checking in two of our guests to chat with them about their travel plans while in the area. During their conversation she discovered that the guests were celebrating their anniversary. She upgraded the couple to one of our Honeymoon suites as we had availability. The guests were delighted and called the front desk shortly after arriving to the room to thank her once again for making their special day a success and creating a lasting memory for years to come.
- We receive many compliments on the way we fold our towels in our guest's rooms. Celia was cleaning a room when the guest returned and was happy to see her as she was dying to know how the towels were folded to create a sea shell shape. She demonstrated for the guest and showed her how to display the towels as the guest did not have towel racks in her bathroom at home. The guest couldn't wait to wow her company with her new towel folding skills.
- It doesn't matter if we are on the clock or not, we are here to assist our guests anytime. Orlene was on her lunch break when she noticed a guest in the hallway who seemed lost. She asked if she could be of assistance, the guest stated that they were looking for their room but zigged when they should have zagged and had no idea how to get to the room. She showed the guest on the resort map where they were located and pointed out the best route to their room. Then she escorted the guest to their room and assisted with their luggage. The guest was delighted an happy for the help after a long day of traveling.
"Anything that we can do to help foster the intellect and spirit and emotional growth of our fellow human beings, that is our job…Life is for service" – Fred Rogers
Thank you for letting us share this week's service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!