This Week’s Stories!
It’s beginning to look a lot like Christmas, every where you go…
The elves have been busy at work and every surface has been decorated with care, escape the holiday stress and remember the magic that the holiday season holds. Don’t forget to enter your best guess in this year’s “Miracle on Main Street” drawing for the total garland used around the resort. We also have the perfect stocking stuff this year, give the gift of summer time fun with a gift certificate to the Meadowmere Resort!
- It’s always good to keep a cool head in an emergency situation. Kyle was working the front desk
when he received a call from a panicked guest who was feeling ill and requested emergency services. He called the EMT and then went up the guests room to wait with her and calm her until they arrived. The guest’s blood sugar was a little low and once the EMTs arrived they were able to determine that the guest was in good health and just had a dizzy spell and rest and hydration were the best medicine for her. The guest was so grateful for Kyle’s calm demeanor though out her panic that she called the general manager to personally acknowledge his customer service skills.
- Janet was cleaning a stay over room when she noticed that they were celebrating their anniversary. She made swan towels on the bed and left them a candle and card wishing them a very happy anniversary.
- Our fitness center is a favorite of many guests and locals. One guest was looking for the fitness facility when he made a wrong turn and ended up missing the sign for the amenity. He asked Crystal if she would give him directions to the fitness area and she replied she could do even better, she could personally show him where it was located. She offered a few suggestions on things to do in the area as they walked along and wished the guest a happy work out before returning to her work.
“He profits most who serves best.” – Arthur F. Sheldon
Thank you for letting us share this week’s service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!