ServiceStories-January14,2013

This Week's Stories!

What to do on a beautiful winter's day in Ogunquit? The best part about living on the Maine coast is there is no such thing as a bad beach day, did you know that winter tides make the perfect conditions for sea shell hunting?  

  • But I can't get my hair wet! Whitney was cleaning in the main building when she was approached by a guest who asked if she had a shower cap on her cart. Whitney advised theCold front guest that she did not but that she would be happy to retrieve one for her at the front desk and could leave them in the room during the stayover service. The guest gladly accepted and

    she left a few for the guest so she could have one for each day of her stay.
  • You go one way and I'll go the other. One of our guests inquired with Trisha where the closest ice machine was located, she directed him to the lobby ice machine the guest then mentioned that they had borrowed a book from our collection and needed to return that as well. As the book stacks were in the opposite direction she offered to bring the book back for the guest and save him a few extra steps.

"Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions." – Betsy Sanders

Thank you for letting us share this week's service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!

Enter to Win a Deluxe 3-Day, 2-Night Getaway

Enter to Win Here!