This Week’s Stories!

Summertime, summertime, sum, sum, summertime, whoo hoo!! What could be better than sun and sand? How about spending your vacation at one of Ogunquit’s beach resorts, we have everything you could ever need poolside service, inviting pools and invigorating hot tub and Roman Bath! Don’t feel like battling with the crowds at high tide, our newly renovated outdoor pool deck is the coolest place to be, and they certainly don’t serve you drinks and refreshments on the beach!

• It’s always our goal to go above and beyond for our guests, one guest asked a simple question and Trisha did not hesitate to not only answer all of her questions but to take that extra step and show the guest all around the resort and even get her directions to FLORIDA! The guest was so impressed with her service and extra care that they made sure to seek out the General Manager and let her know about the wonderful staff and in particular Trisha who blew them away with her eagerness to help.
• Sometimes we could use a little help even if we don’t want to admit it. Kyle had just checked in a guest and offered his assistance with their luggage, the guest declined. He saw them shortly after bringing their luggage through the door and struggling, the runner was on break so Kyle didn’t hesitate and jumped right in to help, the guest was very grateful as they packed a little more than they realized.

“It is best to learn wisdom by the experience of others.” – Latin Proverb

Thank you for letting us share this week’s service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!