This Week’s Stories!
Another beautiful week here in Ogunquit, one of the many Maine beach resorts! Here at the Meadowmere many families are enjoying week after week of hot sunny weather here in Maine! Our newly renovated pool is providing many guests with some much needed relaxation during their getaways. From Ogunquit Beach to the Marginal Way walk, everyone has reason to get out and enjoy some sun. Big question is, what are your plans for this coming weekend?
• Housekeeping sure is good about knowing their guests! One day Marlene was in the parking lot and noticed some glasses on the ground. Marlene, very observantly, knew and found the guest who was looking by her car for the glasses. The guest was ecstatic when Marlene found the glasses as the guest couldn’t see much without them! The guest was very grateful for the assistance.
• This week Josh assisted guests who lost a thermos container and could not remember for the life of them where they put it! Josh thoroughly searched high and low and eventually found the case of the missing thermos. And to the guests’ delight Josh returned it, making their evening and stay.
• Every guest’s morning routine: Coffee.. One morning a guest eagerly was bringing cups of coffee back to her room from our deluxe continental complimentary breakfast provided, and struggling to open the door to her room. Celia, assisted the guest who was so happy and thankful for Celia’s help!
“Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution.” – Rick Tate
Thank you for letting us share this week’s service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!