This Week’s Stories!
Celebrating something special? Make your celebration memorable here at the Meadowmere Resort here in Ogunquit, Maine! With our various accommodations, the possible celebrations are endless! A romantic Maine getaway can be in order right here in Ogunquit where memories are made. Enjoy a romantic dinner at Jonathan’s, an incredibly irresistible restaurant right next door to our property.
• During their stay some guests needed assistance cooling down their room. Our housekeeper, Janet, successfully helped in doing so as well as providing the same guest with a glass of ice water to take medication. Janet happily went to the nearest vending machine to get complimentary bottled water for the guest. Smiles all around!
• Guests staying with us one afternoon approached Whitney, our housekeeper, regarding their room not being cleaned. One of their children sneakily changed the sign to “Do Not Disturb” that morning. Whitney assured the guests not to worry and that she would take care of the service immediately. The guests were so appreciative for Whitney’s concern and care during their stay!
• Anniversaries are a big deal here at the Meadowmere! Janet noted that it was a couple’s anniversary during their stay and took action by providing swans with chocolates in celebration. The guests were just delighted with the surprise.
“Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution.” – Rick Tate
Thank you for letting us share this week’s service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!