This Week’s Stories!

It’s five o’clock somewhere! Every day at our West Meadow Pub happy hour! Families, couples, and even singles are mingling here at one of Southern Maine Resort’s finest while the summer winds down.. Every Saturday there is live entertainment so come and get your party started while you still have time! Cheers to the end of summer!!

• This week Whitney, our housekeeper, was stopped by a guest in the hallway. The guest was looking for a small store on property as Whitney then informed her that there was not. The guest was in desperate need of products. Whitney directed the guest to the front desk where the appropriate products were located. The guest was so grateful for Whitney’s assistance! Girl power!

• Going on vacation is awesome! But packing all that luggage can be such a drag.. Literally.. This week Janet, a housekeeper, assisted a guest with heavy luggage up the flight of stairs. The guest was appreciative of Janet’s kind gesture.

•  Gotta go, gotta go, gotta go right now! Say those guests arriving after long drives to the Meadowmere Resort. One guest was looking for a bathroom and Tori happily directed her to the nearest restroom.

“Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution.” – Rick Tate

Thank you for letting us share this week’s service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!