ServiceStories-Sept12,2013

This
Week's Stories!

This week was a busy one here at the Meadowmere Resort for romantic Maine getaways. Multiple couples were here celebrating their anniversaries and birthdays to stay here in our luxurious suites. Many enjoyed packages including a romantic dinner at either Jonathan's or the Old Village Inn. Who's to say you shouldn't join us as well ~ Come celebrate!

• Trisha,
one of our housekeepers, was servicing a guest's room when she noticed they had
a bottle of wine iced in a bucket. Sadly the ice had melted.
CorkTrisha took it
upon herself to fill the bucket with new ice so the guests could enjoy a nice
glass once they returned back to their room. Trisha also spoke to guests whose
AC was not working properly. She assisted the guests to adjust the thermostat
and followed up to make sure the issue was resolved.

 

• Whitney,
one of our housekeepers, saw guests in the parking lot looking a bit confused
so Whitney approached them to find out the guests were lost. Whitney assisted
them to their room in the Main Building and the guests were extremely
appreciative. 


 Stuart, one of our front desk agents, received a call for a wine and
cheese basket to be sent to a room of which we had no existing reservation.
Leo-cullum-we-d-love-to-but-we-had-too-much-wine-and-cheese-in-the-eighties-new-yorker-cartoonThe
daughter was looking to surprise her parents with an in room gift. This
naturally heightened her concern that her parents did not have a reservation.
The parents soon called with a invalid confirmation number as they were hoping
to celebrate their 50th anniversary. Stuart found a junior suite available with
a luxurious king size bed and jacuzzi suite. The couple eventually pieced
together their reservation was at a different hotel so that was cancelled and
they enjoyed a wonderful stay here at the Meadowmere!

 

"Merely
satisfying customers will not be enough to earn their loyalty. Instead, they
must experience exceptional service worthy of their repeat business and
referral. Understand the factors that drive this customer revolution." –
Rick Tate

 

Thank you
for letting us share this week's service stories with you. Each week we hope
our little differences help bring a smile to your face – remember, service is
not dead. It just took a vacation to Maine!

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