ServiceStories-Sept19,2013

This Week's Stories!

This weekend marks the beginning of fall here at the Southern Maine Resort, the Meadowmere! Our lobby welcomes you with warm apple cider and fall decor you just can't get enough of. Don't miss your chance to go apple picking and to walk the Marginal Way as the fall foliage begins to blossom!
Apple

• Janet, one of our housekeepers, was on her way out for the day when she passed two guests. They were looking for a nearby bench to eat their lunch at. Janet kindly walked them to the tables beside the outdoor jacuzzi and dried off the seats as it had rained the night before. 

• Whitney was stopped by guests who have been coming to the Meadowmere Resort for four years now and were interested in a late check out. Whitney advised them to call the front desk or search online for various packages as they offer later check outs. The guests were then interested in our package offerings for their future stays!

 

"Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution." – Rick Tate

 

Thank you for letting us share this week's service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!

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