This Week’s Stories!
Happy Halloween from the Meadowmere, one of many Southern Maine resorts! This week, many came to celebrate Halloween, see all of the outrageous decorations and costumes in town, and gather their favorite candies. What a great way to end the month! Now don’t forget that November is big for shopping though. Ask us about our deals for the Kittery and Freeport Outlets for the ultimate in holiday shopping savings!
• Marlene, one of our housekeepers, was cleaning a room when she found a phone charger. She found the guests outside packing up their car and returned the charger. The mother was so ecstatic she gave Marlene a big hug because she would have been so upset if she forgot it!
• Unloading when on vacation can be tough when all you want to do is hit the pool or go out into town.. Ronnie, a runner of the Meadowmere’s, observed a guest struggling to open a door to the building who just arrived to our Southern Maine resort. Ronnie quickly went to assist and offered assistance with luggage if needed. The guest was eased by his generosity.
“Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution.” – Rick Tate
Thank you for letting us share this week’s service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!