ServiceStories-November28,2013

This Week's Stories!

Don't miss out on our Maine holiday packages of staying here at the Meadowmere and Kportenjoying our Kennebunkport Christmas Prelude Package of a wine and cheese welcome reception, Christmas Classics Marathon, including A Christmas Story, The Grinch, It's a Wonderful Life – your holiday favorites, Kittery Outlets Passbook & Freeport Outlets Coupon, one dinner (open menu) at your choice of: Jonathan's - Cozy and right next door, Old Village Inn - a romantic New England setting, MC Perkins Cove - breathtaking ocean views, breakfast each morning at Jonathan's, and an extended check-out of 1pm. Enjoy your Christmas Prelude kick off here and take a look at the Kennebunkport Chamber of Commerce for more information about the prelude happenings: http://www.christmasprelude.com/

 

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• Regular guests were checking in with Kyle and mentioned to him how they almost didn’t make it up here because they had a loss in the family and were attending a funeral before they arrived. Because Kyle was not working the next day, he emailed Tracy to have everyone sign a sympathy card for the family. Kyle wanted the family to know they were in our thoughts. 

• Guests checked in with Ellyse, our front desk agent, and mentioned in conversation it was their sister's birthday and that's what brought them up to celebrate. While she was registering, Ellyse snuck back to the office and got a box of chocolates to give to the sister as a surprise who was waiting in the car.  

• While cleaning a room, Trisha, one of our housekeepers, noticed an ice bucket with beverages in now melted ice. Trisha refilled the ice so their beverages could chill before they returned. How refreshing!

• Janet, one of our housekeepers, was about to throw away a leftover pizza box that appeared to have flight numbers and information written on it. Janet, intuitively cut out the information to leave for the guests in case they needed it. How observant!

 

"We make the world we live in and shape our own environment" – Orison Swett Marden

 

Thank you for letting us share this week's service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!

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