ServiceStories-Dec5,2013

This Week's Stories!

Happy Holidays! Next weekend is Christmas by the Sea here in Ogunquit. WinterentrancexmasDon't miss your chance to experience the festivals, holiday spirit, and decorations here at our Southern Maine Resort. If you have never been to Christmas by the Sea, let me tell you, it’s something worthwhile. Friday the annual beach bonfire kicks off the start of the weekend. On Saturday, there’s a day’s worth of events planned including gingerbread decorating, Taste the Season taste testing, Holiday storytelling, the notorious Polar Plunge for a good cause of donations to Toys for Tots. There are hay rides, concerts, wine tasting, and much more so don't miss your chance to come join in the celebration!

• It was a young guest's 6th birthday who was staying with us. He ecstatically mentioned this to his housekeeper one day because it was obviously making his vacation. The housekeeper, Rowan, arranged his stuffed animals with a note for his big day. The boy's father graciously thanked Rowan for her creativity as the child was thrilled. They then got to talking and Rowan was able to recommend restaurants for him and his family near the Southern Maine Resort.

• A guest was having trouble operating the vending machine and asked our runner Matt to help. While conversing, she told Matt that her kids were getting a bit bored. Matt, brilliantly, went to the front desk to brainstorm possible ideas and activities for the family to do. With the help of Ellyse at the desk, they compiled activities with directions and delivered them to the room. 

• Our festive decorations are something not to miss during the holiday season!  Gingerhouse
So much so, that guests will frequently seek photographers for potential Christmas card pictures. While working one day, Matt was asked by a family to take a few pictures in front of our Christmas tree, the human size nutcrackers, and the fireplace in the lobby. They were hoping to have options to pick the best for their Christmas card picture. Matt was naturally a great photographer and gave them plenty to choose from!

 

"Every client you keep, is one less that you need to find." – Nigel Sanders

 

Thank you for letting us share this week's service stories with you. Each week we hope our little differences help bring a smile to your face – remember, service is not dead. It just took a vacation to Maine!

 

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