Construction near our Ogunquit hotel: How to Plan for Good Customer Service

As our fellow hoteliers at Opus Hotel wrote, a hotel cannot simply play dumb and say “what construction?” to guests when it is obvious that a major undertaking is going on. A hotel has an expectation of comfort and for the construction in Ogunquit, it was important to plan for good customer service at our hotel. We fully expect the beautification of Ogunquit to be a challenge to manage –However through proactive communication and planning, we know that this construction activity will be a chance for our hotel’s customer service to shine.